Terms and Conditions

Website usage terms and conditions applicable to www.bestprotein4u.com

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Best Protein 4u Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Best Protein 4u Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is UNIT 14, 25 Shafton Lane Leeds LS11 9RE . Our company registration number is Company Number. 7934209 Registerd office is in England and Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1.       GENERAL

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: IP address, geo location, computer configuraion e.g browser type.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

2.      QUOTATIONS

Our quotations are valid on the day of issue only and are subject to stock availability. Quotations are for the sole use of the addressee and we reserve the right to withdraw a quotation, which has been passed by you to a third party.

3.      DELIVERIES AND COLLECTION OF GOODS

In normal circumstances

a) We will deliver an order within the agreed period, but we cannot be held liable for any loss caused by late delivery. If we do deliver late you are not entitled to regard this as a breach of contract.

b) Goods will be delivered to the delivery address supplied by you. You are considered to have given authority to accept a delivery on your behalf to any person who actually accepts delivery at the delivery address.

c) If we, or any agent on our behalf, cannot deliver to the delivery address then we may, either store the goods and deliver at a later date or return the goods to stock and deliver similar goods later.

d) You are obliged to provide adequate labour and facilities at the delivery or collection address to load or unload the goods without undue delay. We will require compensation for any loss we suffer arising from delivery or collection or non-delivery or non-collection of the goods. If it is neither our fault nor that of our agent, that any delivery or collection is delayed or cannot be carried out then we will charge you for any extra costs incurred.

e) If we deliver in instalments to you, then each instalment is a separate contract. If payment in full is not made to us at the proper time for orders, which have already been delivered, then we may withhold or cancel delivery of any other of your orders, which have not yet been delivered.

f) Our prices exclude delivery or transport charges, insurance in transit and taxes. We will charge you extra for transport, packaging, taxes and insurance as applicable and defined either within our website, in the quote we gave you or as defined in the contract in place between us.

4.      VAT

 All prices are quoted inclusive of Value Added Tax (VAT).

5.     PAYMENTS

We accept all major credit and debit cards plus Paypal

6.      DATA PROTECTION

Data collected in the course of our dealings will be retained. Some or all of that data may be personal that is subject to the Data Protection Act of 1998. The data supplied to us will be processed by us to execute your order, to monitor your account, to select and send you marketing material and periodically to conduct trade and bank reference enquiries and other credit checks. This will involve the disclosure of your data to and from third parties. You consent to processing of your data for those purposes. Prior to processing your order, bestprotein4u.com will attempt to verify your identity (or the identity of the individual on whose behalf you are acting). This process involves checking the details you supply against those held by credit reference agencies and scoring methods maybe utilised in the verification process. A record of this process will be kept that may be used to help other companies to verify your identity. We may also pass information to organizations involved in fraud prevention to protect ourselves and our customers from theft and fraud. If you supply false or inaccurate information and we suspect fraud, we will record this and share this information with other organisations.

7.      WARRANTY

a) All goods supplied by us are warranted to be genuine. Materials are suitable for the purpose for which they are designed. Our liability under this Warranty will be limited to the replacement, issue of credit against any goods acknowledged by us to be faulty, provided that such faults have not been caused by your misuse of the goods or your negligent handling of them.

b) In order to make a claim under this warranty you must return the goods:

• Within 15 days of the delivery date

• In good order and condition

• Carriage paid
  
  
  PLEASE CONTACT US TO FIND OUT WHERE YOU SHOULD SEND RETURNED GOODS at info@ bestprotein4u.com
• 
  Our carriers have no authority to accept goods for return unless we have agreed in advance. In no circumstances will we be responsible for the loss or consequential damage arising from the failure or defect of our goods. 
• 
  If you return the goods in order to make a claim under clause 7(b) above and those goods turn out to be, in our opinion, faulty or damaged by reason of your misuse or negligent handling of them, then we will give you 10 days written notice to make arrangements to collect the goods. You may collect the goods in person or make arrangements for your own carrier to collect them. You will remain liable to pay for the goods in full. We reserve the right to make arrangements to return the goods to you after the 10 day period, charging you our carriage and administration costs. Alternatively at the end of the 10 day period, your non-compliance with our request for instruction will lead us to assume that you have given us unconditional authority to dispose of the goods as we see fit.

8.      CATALOGUES AND BROCHURES

All descriptions and illustrations of goods in any catalogue, brochure, price list or in any other document provided by us are intended for general guidance only and do not form part of any contract between you and us. We accept no liability for any error or omissions in such documents and cannot be liable in any circumstances for any loss or damage resulting from your reliance on such descriptions and illustrations.

9.      FORCE MAJEURE

We reserve the right to cancel an order or suspend or delay delivery of it without being liable for any loss or damage if supply of the goods is prevented or delayed by reason of war, (whether declared or not), civil strife, riots, adverse weather conditions, fire, flood, labour disputes, accidents or any other causes or circumstances beyond our control.

10.  SHORTAGES, DAMAGES, DISCREPANCIES, AND/LOSS IN TRANSIT

We will, at our discretion refund, replace or issue credit where goods have been lost, wrongly delivered, incorrect goods have been delivered as a result of our error, damaged in transit or there is a short supply of an order. We will only consider claims if made in writing to us within 3 days of the date of delivery. If goods have been lost in transit you must also inform the carrier in writing within that period. If goods have been damaged or supplied short, then you must keep those goods in one place, separate from any other goods, and let us inspect them if we wish before we decide what action to take. If a whole consignment of goods is lost then you must inform us in writing within 10 days of the invoice date.

11.  RETURNS & REFUNDS

Generally, except for warranty claims, we will not arrange collection of goods in circumstances other than those listed in clause 10. All returns must be authorised by us and you should obtain a collection reference. The goods must be in original manufacturer's packaging, protected by an outer box and in a re-saleable condition. You should retain a copy of our agent's/carrier's collection note. You have the right to cancel your order within seven days of placing your order, or seven days of receipt of the goods you ordered (whichever is the longer). In order to arrange the cancellation of your order please contact us by phone on +44(0)7737523916 or email us at info@bestprotein4u.com . If you order has not been dispatched we will arrange cancellation. If you order has been delivered we will instruct you on how and where to return the unwanted goods.

12.  RETENTION OF TITLE

a) General: Notwithstanding delivery of the goods, we will still own them until you have paid in full for them in accordance with this contract and until all money owed by you to us pursuant to any other contract between us has been paid in full.

b) Sale of the Goods: You are allowed to sell on the goods in the ordinary course of your business and if you do title to the goods sold will pass to the person who buys them from you on delivery to them. If you sell the goods to a third party before you have paid for them then you will hold the proceeds of that sale on trust for us pending payment. We will have the right to require you to direct the third party to pay the money they would have paid to you directly to us instead and at our request you will assign to us any rights or claims you have against your customers in relations to the goods.

c) Storage: Goods that are in your possession will be held by you as bailee. You must keep the goods separate and clearly identified as our property until you have paid for them.

d) Insurance: After delivery and until payment you must keep the goods fully insured. If the goods are lost, destroyed or damaged then you must hold the proceeds of the insurance for and to our order pending payment. If the goods are so destroyed you are not entitled to delay paying us until the insurer of the goods has paid you.

e) Recovery of goods: We may enter your premises without notice and recover the goods, which have not been paid for in full. As between you and us, this sub-clause constitutes your authority for us to enter on the premises of any other person holding the goods on your behalf and on whose property the goods may be and remove the goods.

13.  YOUR INSOLVENCY OR DEFAULT

If:

a) You fail to honour any of your obligations to us under this contract, or you breach them, or

b) Any distress or execution is levied on you, or

c) You offer to make an arrangement with your creditors or commit any act of bankruptcy or if any petition in bankruptcy is presented to you, or (if you are a listed company) any resolution or petition to wind up such a company's business (other than for purposes of amalgamation or reconstruction) is passed or presented we will have the immediate right to cancel in writing any contract we currently have with you without prejudice to any claim or right we might otherwise have.